For support and success
Know what changed before a customer asks.
Every release updates your help centre and your internal pages the same day, each step checked in the product.
Your week, before and after
Before
You hear about changes from customers.
You no longer trust your own articles.
You wait on engineering for answers.
After
Help centre articles update themselves.
A short "what changed" for every release.
Fewer questions to engineering.
Your help centre updates on release day.
When a feature ships, its article is rewritten and checked the same day.
When a customer pays you, record it on the invoice so your books stay up to date. You can record the full amount or part of it.
- Open the invoice.
- Click Record payment.
- Enter the amount you received and click Save.
- If part is still owed, the invoice stays open and shows Partly paid.
Know what changed, in plain words.
A short summary of every release, including what to tell customers.
What changed in Release 8.3
Shipped today · 4 changesCustomers can pay an invoice in parts.
What to tell customers: record each payment; the invoice stays open until it's fully paid.
2 pages updatedThe Mark as paid button is now called Record payment.
1 page updatedInvoices can show a new label: Partly paid.
Behind-the-scenes improvements to how invoices are stored. No pages affected.
Nothing half-true goes public.
If Sabí can't prove a step, it holds it back from your help centre until someone looks.
Click Send reminder for the remaining amount.
Sabí couldn't find this button. It's built, but not switched on for customers yet. This step won't be published until someone looks at it.
You stay in control.
Help centre articles need your sign off. Internal pages can publish on their own.
Every release ends with a plain list: what's new, what changed, what needed no action.
Undo any change in one click if something publishes before it should.
Who approves what
Choose, per area of your product, what publishes on its own and what waits for a person.
What changed in Release 8.3
Shipped today · 4 changesCustomers can pay an invoice in parts.
What to tell customers: record each payment; the invoice stays open until it's fully paid.
2 pages updatedThe Mark as paid button is now called Record payment.
1 page updatedInvoices can show a new label: Partly paid.
Behind-the-scenes improvements to how invoices are stored. No pages affected.
A scenario, not a customer story
Release 8.3 ships at 3 pm. At 4 pm, Joost's team reads what changed. The next morning, a customer asks why their invoice is still open. The answer is already in the help centre.
Make the case to your manager
Articles go out of date with every release, and your team finds out from customers.
One setup session, and someone to approve help centre changes for the first weeks.
[questions escalated to engineering per week, or tickets about documented features].
Questions
Can customers see this?
Yes. Help centre articles go public once they pass your approval rules. Internal pages stay internal.
How do I know a page is current?
Every page shows when it was last updated and checked.
Can I flag a mistake?
Yes. Flag any page or step, and it goes to the review queue.
See it on your own product.
Product documentation that writes itself, then checks itself.